Entrepreneur Marketing Focus and Motivation

by Tara Jacobsen on March 9, 2010

Successful entrepreneur marketing is all about focus and motivation! If you are an entrepreneur you better hope your boss is focused and a real task master or you will find yourself veering off track on an almost daily basis.

Entrepreneur Marketing Focus MotivationThat is right, I said that entrepreneurs have a boss. Granted it is you, but you are still master of your own destiny and you better hope that there is a grand plan for success or you are doomed to failure!

I HATE when other people are right and I am wrong. There I said it, I was wrong. Sigh. When I was a Realtor, the gang over at Keller Williams was always saying that you should be working on the twenty percent of your business that is vital to growing and generates income. Gotta say that made me wicked mad as I could not figure out who was going to do that other eighty percent. Well here is my take on the VITAL 20 percent and the not so important other 80 percent!

Step One – Figuring out your ONLY important tasks

If you are an Entrepreneur you better make sure you are the rainmaker for your business. There is no one else who is going to be watching over your sales funnel to keep it stocked or hand you leads. With that in mind, I have to say that my most important function for Marketing Artfully is to make the rain. For me that means speaking, writing blog posts and networking with other humans online and in person. I have benchmarks that I am required to hit each day and week. For example I have to write one blog post a weekday. No excuses.

There are many other ways to generate leads like prospecting phone calls, leads groups, direct mail and email. It does not matter what type of marketing and prospecting you choose, make sure you have a quota and that you are accountable to yourself or someone else to hit that. BELIEVE ME, I know how easy it is to let these things slide, especially when you are busy and successful BUT you have to have a system in place and one that is unbreakable. If you say you are going to make 30 phone calls a day, do that, everyday. If you are going to do email, do not TRY to send out something every week, just do it. Like Yoda says, do or do not there is no try.

Step Two – Do what ever else MUST be done

So in my business I also have clients. They have paid me and I need to do things for them. This is another part of my eighty percent work. NOW, I do not have to physically do everything. There are parts that need my expertise and there are parts that need my supervision. Do not fall into the trap of thinking that you are the only one who can perform all the tasks for your business or you will not be able to grow.

I will give you a great example! There are about 6 pages of line items needed to set up a blog. However, there are only a couple of vital things like doing keyword research and SEOing blog posts so that they show up right on internet. These are tasks that I never give to anyone else. The other 5 pages of line items are MUCH better done by someone who is meticulous and checks off every box.

Look at your business and see what can be handled by someone else (who might even be better at it than you)! The things that do not need to be in your hands are 80 percent things that you can offload.

Step Three – Get rid of the rest

I have to say that there are lots of things that I think I SHOULD do or maybe things that I COULD do in a perfect world. These include tasks that are left over from past processes that are done now (we used to enter everyone into this convoluted CRM system that did not get used fully) or things you like to do (I have seen small business owners require that they review EVERYTHING an employee does – if you are that guy, stop it! Either get a better employee or chill out a bit).

Once you realize that everything on your to-do list will never get done, life gets better. One of the things I do to make myself more focused is to write my to-do list every day. Not just new things but all the old things too. Let me tell you, when you have moved something over for more than 5 days, it is really not all that important or should be outsourced to someone who will actually DO it instead of just thinking about it!

Another thing that helps with focus is to have three things a day that HAVE to be done. You get to pick them BUT nothing else matters until those three things are accomplished today. They say that after 21 days doing something becomes a habit. When I started my one blog post a day rule, writing a blog post was on my three things list. Now that I have been doing it for a while it is a habit and new things have replaced it. Doing this makes that increased effort your new “normal”. If you had told me at the start of my blogging efforts that I had to write a post a day, rain or shine, I would have been overwhelmed. Over the years I have increased the number of posts a week a couple of times until now writing 5 posts a week is normal and easy!

So that is it. Easy-peasy to get your business on track…:)

{ 1 comment }

Small Business Marketing – GREAT Customer Service

by Tara Jacobsen on March 8, 2010

Small business marketing and great customer service go hand in hand! While I do believe marketing is vital to growing your business, if you have not addressed your customer service model then you are pouring leads into a funnel where nothing is catching them!

Great Customer ServiceThere is nothing more frustrating than running a fabulous campaign that drives a ton of traffic to your website, blog or store and then finding that sales do not increase. Most of my small business owner clients do not do this deliberately, they just have never though of their customer service process as being vital to their success.

Here are a couple of great customer service experiences I have had recently, does your company operate with this level of customer service or have you kind of decided that it is easier to get new customers than to service the old ones?

  • Chase Bank – whoo whoo, who knew that a HUGE bank could provide great customer service? Well come to find out, it really is the humans at the branch that make all the difference in the world! So I was heading out to Vegas last week and had all my change rolled and ready to turn into my bank (not to be named because they are horrible!). Well the bank lady snidely told me they do not take change rolled and that if I wanted to get money for it I would have to go over in the dark corner and unroll it all myself. ARGGGGG. So I took my change across the street to Chase Bank. There Darby and Adam helped me to cash it in even though I did NOT EVEN HAVE AN ACCOUNT. I am sure they wouldn’t do that every week for me BUT I have to tell you, I am a fan for life!!!! Those Chase commercials never got me to consider or talk about a huge banking conglomerate but those nice humans at the branch sure did!!!
  • While in Vegas we went to the Harley Davidson diner. Now, Johnny had warned me that service in Vegas could be spotty since he knows bad service makes me wicked mad. The people there (especially Ray our server) were SO NICE. The manager was roaming around helping his servers and everyone was VERY pleasant. That will be sure to stay on my list of places to go in Las Vegas!

What this shows is that great customer service is a top down policy. Chase must have some kind of “treat the customer right” sort of policy or the guys at the branch would have been jerks like the TCF lady (oops did I say the horrible banks’ name or that it is on 120th in Broomfield, CO and you should avoid it like the plague!!!). Seeing the manager and how he treated his staff and the customers at the Harley place was also neat to see. You could tell that it was a fun and busy place to work, that the management liked their customers and that every server was happy to be able to help. DANG.

So what is your small business customer service policy? I KNOW – many of you only have yourself or one or two employees BUT that does not matter! If you have a service mentality then when you grow everyone under you will have a service mentality. Stuff rolls downhill so make sure that you are positioning your brand and marketing to reflect what your values are and how to treat your customers!

{ 2 comments }