When did it become okay to make someone wait an hour on average to see the doctor? I have been to my primary care physician and my allergy doctor in the last two weeks and it has been truly painful!!!
My general doctor is always slow so I have learned the trick of taking the first appointment of the day or the first one after lunch. When I did not do this one day it took almost an hour and a half to get into see him. Today my allergy doctor was running about 45 minutes behind on appointments EVEN THOUGH I asked when I got there if it would take longer than 30 minutes to get in!!!
Now I am the world’s worst patient! I do not stay in the little room patiently, I go out to the desk and see how long it going to take..:) One drawback to all this waiting is that the doctors all think I have high blood pressure. When I donate blood I have great blood pressure, but after I have waited for OVER AN HOUR, amazingly enough it is always high! When I stroke out in the little room some day from frustration they will be sorry!!!
Brian Tracy says everything matters. EVERYTHING MATTERS. Is there something that you should be better at? Should you answer your phone more often so that people don’t have to leave a message every time? Should you stop talking on the phone when a customer is in your store? Should you call for feedback on your showings and let the owner know what the viewers thought? Should you make sure all the links work on your website? Should you accept returns gladly knowing you have a loyal customer? Should you learn to schedule your patient appointments better?
We all have something that doesn’t matter to us but which may make a huge difference to our customers. Everything matters.