So the price of gold is high right now and I had some lying around that I was not using (old rings, a couple of old chains, etc.) so I grabbed my Dad and we headed down to Arnold Jewelers. I went because my Mother-In-Law had gone there and said the owner was great and seemed honest! (word-of-mouth at its finest).
Well, Ray, the owner WAS nice and was very gentle with me when he explained that my wedding ring was in fact gold and not the platinum that I had given the jeweler to craft the ring from. I watched him tell another lady that her silverware was not sterling but was only gold plated stainless, which he did with obvious compassion but a no-nonsense attitude. He was just the bearer of bad news, not the one that was responsible for it. (Realtors take note! It was not his fault that my rings were not what I expected or paid for, norÂ he didn't try to fix that by anything he could do – he just told me like it was and I totally appreciated it!)
I wound up buying a ring set (SO PRETTY) and getting some money for my old gold. AND I am blogging about the great customer service, AND I am telling my friends to go there – a little out of the way for most of them BUT worth the trip to deal with someone who is honest!
Do your customers brag about you and the work you do? Do they tell all their friends? Do you ask them to tell all their friends? If you are doing a great job and always looking out for their best interests you WILL succeed and be of help to the people you serve!
If you are in the Tampa Bay area, here is the address – tell Ray I sent you!
12293 Seminole Blvd Largo Florida
Toll Free 877-619-3919